When agreeing to undergo structural integration, both you and your practitioner are entering into a commitment that requires your practitioner to be energetically present, ready to undertake sometimes intensive work and, able to maintain a safe space for you for all of your sessions.
This often requires your practitioner to take time before and or after each appointment to adequately prepare. No shows are an unfortunate and real-life occurrence, when possible we will always do our best to accommodate you, however, we know your time and energy are valuable and we ask for you to respect our time and energy.
Although we will charge the full amount per session, please feel free to let us know if you’re running late.
We will attempt to contact you if you are 5-10 minutes late, however, if you are more than 15 minutes late and haven’t given notice, we may have to consider you a no-show and charge the full fee for your appointment.
Because our work is commonly booked in groups of sessions, we will often hold a regular space just for you for the duration of your series. This means that when you are unable to make your appointment, we may not be able to fill your space.
If you need to cancel or reschedule between 48 and 24 hours:
Go for it 🙂
If you need to cancel or reschedule in less than 24 hours:
You will be charged for 100% of your appointment. If you are required to pay the balance, this must be paid prior to your next appointment.
If you need to cancel an appointment, please let us know 48 hours in advance so I can offer the time to someone else.
Text messages and email reminders are sent 3 days before your appointment. If you need to cancel you can either cancel online or call us and cancel over the phone.
We understand that life happens, and many things happen outside of our control. Please do not be offended when we uphold this policy and know that while we are doing our best to accommodate you, we also must ensure we practice healthy small business policy so that we can keep sharing our passion for years to come.
www.emmasimpson.com.au and www.innerwestbodyworks.com.au (the “Site”) are owned and operated by Emma Simpson.
Inner West Bodyworks is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers and dates of birth.
This Personal Information is obtained in many ways including – interviews, correspondence, telephone, email, via our website www.emmasimpson.com.au, from media and publications, other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.
Inner West Bodyworks can use your information to:
- process client historical forms.
- understand our client’s needs and requirements.
- manage & run our website & social media platforms.
- provide you with information about our services.
- delivering or enhancing our products and services.
- any other purpose directly related to our business and for which you have provided consent (where it is reasonably required by law).
Inner West Bodyworks may also use your data to monitor for any unauthorised use of our website or content.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
The types of sensitive information we generally collect include information relating to health issues that are necessary to properly provide you with massage and related services. The types of health-related information include medical history, whether you are using medication, are pregnant and other health-related information.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Inner West Bodyworks will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
a: 66 Justin Street, Lilyfield NSW 2040
m: 0408 299 832
All appointments are guided by our medical association’s (ATMS) code of conduct.
Practitioners and clients are expected to abide by the standards set out in the code.